Customer contact details showing up as "Redacted" in the Intercom Inbox

Resolved·Degraded performance

Between 16:50 UTC and 17:39 UTC contact details were replaced with "Redacted" in the Intercom Helpdesk for teammates missing explicit permissions to view contact details. We're sorry for the disruption.

Wed, Oct 14, 2026, 05:55 PM

(1 day ago)

·

Affected components

Oct 14, 2026, 05:43 PM

05:55 PM

Inbox

Updates

Resolved

Between 16:50 UTC and 17:39 UTC contact details were replaced with "Redacted" in the Intercom Helpdesk for teammates missing explicit permissions to view contact details. We're sorry for the disruption.

Wed, Oct 14, 2026, 05:55 PM

Investigating

We're investigating reports of customer contact details showing up as "Redacted" in the Intercom helpdesk.

Wed, Oct 14, 2026, 05:43 PM(12 minutes earlier)