Fin not answering in the USA region

Resolved·Partial outage

We’ve published a write-up of this incidentRead the write-up

Read it here

Affected components

Aug 26, 2026, 02:15 PM

02:41 PM

Updates

Write-up published

Read it here

Resolved

Between 14:15 - 14:41 UTC Fin was slow to respond to conversations. We have identified the cause and do not expect recurrence. Apologies for the disruption.

There are more details available in the attached root cause analysis document.

Wed, Aug 26, 2026, 02:49 PM

Identified

We're seeing partial recovery for Fin answering questions.

Wed, Aug 26, 2026, 02:39 PM

Investigating

We're investigating Fin not answering conversations in the USA hosting region.

Wed, Aug 26, 2026, 02:26 PM(13 minutes earlier)